Public relations play a
very important part in the growth and reputation of an organisation. The main
motive of public relation is to provide efficient communication with the
public. Communication and PR overlap each other. Or, in other words, you can
say that communication is the main function of PR. PR is
not anything that can be turned on and off and it is not easy to have higher
value of PR. PR always exists either in implicit or explicit form.
Every
organisation is involved in communication. Whether it’s a company or a small
business, it always interacts with people, takes something from people, gives
something to them, hire employees and with this interaction people develop an
image about that company. The need of PR is to develop a positive image and
reputation of the company. Any organisation generally does not have much time
to spend in PR. It has many other things to do. But, for the reputation and
image, Public Relation is necessary. Hence, organisations hire various PR agencies that help in providing effective communication with the
public. PR generally brings together the organisation and the public. PR is
required to develop a corporate identity of the company that helps in promoting
its image along with the sales.
PR is incomplete
without communication. The main aim of public relations is to convey proper message to the people. It is very important
to have two way communications in between the public and organisation and the
message should be delivered properly as required to the public. Or, in other
words, people must receive the things properly as desired by the sender so that
they get encouraged. A good communication is said to take place if the receiver
receives exactly the same information that the sender wishes to convey. Proper
understanding of the message should be there. Receiver includes the audience or
the public or employees or stakeholders while the sender is the organisation.
As an example,
consider the case of hospitals. PR in hospitals will result in proper transfer
of information between the hospital management and all the patients along with
their family members. For this, public relations develop campaigns involving
proper planning so that each and every information gets transferred on time and
to the right persons.
Suppose, a
person plans for a vacation to an unknown destination. He takes help from a map
to find the place where he wants to go. In this case, the map acts as a way of
communication between the person and the destination place. Now, there can be
two cases. If the person does not understand the map, then communication does
not take place and is said to be incomplete. However, if the person understands
the map well, then that type of communication is known as two way
communication. Hence, in order to have proper communication, it is not only
necessary to pass the message, but it is also required that the receiver
receives the message very well.